NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
Proxy Access
Patients have the right to grant a carer, relative, responsible adult or partner access to their online services. The patient can limit which online services they want the nominated individual to access. Patients are to be advised that they should not share their own login details with anyone. The nominated individual will be a linked user to access the online services for their partner, relative or person they are caring for. To obtain proxy access a person must be registered for online access at the organization/practice where the patient they are acting for is registered.
The nominated individual is to complete the online services registration form at Annex A. Should the Practice opt not to grant the person access to your individual record, the administration team will contact the patient and advise them of the reasons why this decision has been reached. This decision will be made by a GP Partner at the surgery and/or Linda Donegan Practice Manager.
Parents may request proxy access to their child’s detailed care records until the child reaches the age of 11, when this will automatically cease. Subsequent proxy access will need to be authorised by the patient. In addition, parental proxy access may be reinstated if, after discussion with the parent(s) requesting access, the child’s GP believes that proxy access would be in the child’s best interest.
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP Medical Centre and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
- Enter Patent Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices